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The Mark of Mastery™

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The Hero’s Journey

  • The Hero’s Journey Module

    What do you have in common with Obi-Wan Kenobi? In this course, Mark walks you through how your path to becoming indispensable mirrors the classic Hero's Journey story structure.

    • Video: The Hero’s Journey Lesson

      What do you have in common with Obi-Wan Kenobi? In this course, Mark walks you through how your path to becoming indispensable mirrors the classic Hero's Journey story structure.

    • Is your client right for The Hero’s Journey? Lesson

      How can you find out if you should reset your client relationships to follow The Hero's Journey?

    • When to introduce The Hero’s Journey Lesson

      Is the time right to transition your client relationship?

    • Parting Shot Lesson

      A final word on The Hero's Journey

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  • Delivering an Extraordinary Client Experience
    • The First 104 Days of a New Client Relationship
      • Video: The First 104 Days of a New Client Relationship
      • The Ten Client Deliverables™
      • The Three Meeting Process™
      • The First 104 Days Timeline by Team Member
    • The Hero’s Journey
      • Video: The Hero’s Journey
      • Is your client right for The Hero’s Journey?
      • When to introduce The Hero’s Journey
      • Parting Shot
    • The Extraordinary Client Experience
      • Video: Why People Dislike Financial Advisors
      • Video: Positioning Your Business to Deliver an Extraordinary Client Experience
      • Exercises: Improving the Client Experience
      • Video and Exercise: The MISC Organizer
    • The Annual Referral Rate and Referability Dashboard
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