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The Mark of Mastery™

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The Extraordinary Client Experience

  • The Extraordinary Client Experience Module

    While this entire program is designed to help you deliver an extraordinary client experience, this module will dive into some simple ways you can start moving in that direction right away.

    • Video: Why People Dislike Financial Advisors Lesson
    • Video: Positioning Your Business to Deliver an Extraordinary Client Experience Lesson
    • Exercises: Improving the Client Experience Module

      These four exercises will guide you through the process of analyzing and improving your client experience.

    • Video and Exercise: The MISC Organizer Module

      The MISC Organizer is a great place to record all kinds of information about Ideal Clients and Potential Ideal Clients.

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  • Delivering an Extraordinary Client Experience
    • The First 104 Days of a New Client Relationship
      • Video: The First 104 Days of a New Client Relationship
      • The Ten Client Deliverables™
      • The Three Meeting Process™
      • The First 104 Days Timeline by Team Member
    • The Hero’s Journey
      • Video: The Hero’s Journey
      • Is your client right for The Hero’s Journey?
      • When to introduce The Hero’s Journey
      • Parting Shot
    • The Extraordinary Client Experience
      • Video: Why People Dislike Financial Advisors
      • Video: Positioning Your Business to Deliver an Extraordinary Client Experience
      • Exercises: Improving the Client Experience
      • Video and Exercise: The MISC Organizer
    • The Annual Referral Rate and Referability Dashboard
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