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You are here: Home / Archives for Client Service

All the Feels

January 24, 2025 by mark little Filed Under: Client Service

The more affluent the Ideal Client, the more decisions are based on emotion rather than facts. The more successful and the more affluent the client’s family, the more their significant decisions are based on emotion rather than on logic simply because the stakes are higher. As their Financial Advisor, you’re in a perfect position to […]

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What Samurai’s Teach Us About Service

January 10, 2025 by mark little Filed Under: Client Service

The most successful financial advisors I’ve ever met have a servant’s heart. A client-focused business means putting what’s best for the client first. What’s best for the team comes second, and what’s best for an individual team member comes after that. We’re here to serve our clients; everything else is secondary.

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What Matters Not What’s Easy

January 3, 2025 by mark little Filed Under: Client Service

FINANCIAL ADVISORS: Are you setting life expectancy too low in your financial plans? Too often, I see Financial Advisors default to a superficial view of mortality tables. For example, a male client reaches 65 years old, and a mortality table suggests he has 17 more years to live. So, we just add 17 and stop at age 82. But let’s pause. If […]

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It’s Not That Hard

December 27, 2024 by mark little Filed Under: Client Service

A Call to Financial Advisors: Immediately Raise the Voltage on Client Service Over the past 20 years, I’ve observed a troubling trend: declining competence and commitment to client service in the financial services industry—client data confirms this regarding Financial Advisors. Ideal Clients are not impressed with Financial Advisors in general. For High-End Financial Advisors, losing […]

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I Would Rather Give You a Kidney

November 21, 2024 by mark little Filed Under: Client Service

[Financial Advisor Mastery] Relationships with Ideal Clients based on honesty is both delightful and surprising to affluent clients (they’re not accustomed to candid brutal honesty) https://mailchi.mp/gapingvoid/i-would-rather-give-you-a-kidney

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Love Made Visible

November 21, 2024 by mark little Filed Under: Client Service

This is the goal (below). Our objective is to build a team that makes a difference in our client’s lives, while also providing true meaning to those serving on our team. WOW. What a humbling vision. https://mailchi.mp/gapingvoid/love-made-visible

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The Domino Effect of ‘Just this Once’

October 16, 2024 by mark little Filed Under: Client Service

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Would You Be Missed If You Were Gone?

September 27, 2024 by mark little Filed Under: Client Service

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Culture is Purpose Not Place

September 27, 2024 by mark little Filed Under: Client Service

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Daniel Kahneman’s Legacy: The Myth of Reason

September 13, 2024 by mark little Filed Under: Client Service

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